FAQs And Shipping Info
WHERE ARE YOU BASED?
We're happily based in California.
HOW DOES SHIPPING WORK?
Quality Best Grabs partners with global merchants and in order to provide you the best prices and the most interesting products.
This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc. Unfortunately our global suppliers do not provide tracking numbers but we do offer a 100% satisfaction guarantee.
Once we process a customer's order after they place an order they cannot cancel the order. The customer can return it for for a full refund once they receive it. The customer has to pay the shipping to return the product if they want a full refund. The product has to be in good condition to be refunded.
The customer has to email us with instructions on where to send the product back. The customer has to also provide a tracking number when returning the product.
Because we ship directly from our partners in these countries, your item may take 2 to 3 weeks to arrive and sometimes 3 to 4 weeks on very popular items. Please do not panic if it does not show up immediately, it's on its way :)
If you order during September 27th through Oct 7th, then you might have to wait a little longer since our suppliers are off during this time. This can range from an extra 1 week to 2 week wait time.
We offer international shipping options too - no matter where you are, you can buy from us!
HOW MUCH DOES SHIPPING COST?
All our items are shipped out separately unless you buy two or more of the same thing.
If an item is listed as FREE you only have to pay for the shipping cost to your location, if you buy two or more of the item there is a discount on the shipping for the second, third... item.
If you buy a number items which are mixed between the FREE items and paid items the same above principles apply.
HOW DO I CHECK THE STATUS OF MY ORDER?
You can track your order status in real time by checking the shipping confirmation email sent within a week of your purchase or by clicking the Track Order tab. You can also contact us directly at email@example.com to check the status of your order.
After an order has been placed, it's immediately sent to one of our four fulfillment centers where we will ship your items within 1-2 business days. Below are the expected delivery times.
Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates below.
HOW LONG DOES DELIVERY TAKE?
Usually 1 week. Due to high demand of some of our most popular products, please allow 2 week for delivery.
If your order hasn’t arrived in the estimated delivery times, please contact our support team at firstname.lastname@example.org
If your order hasn't arrived within 30 days of the date of original purchase, contact our support team for a full refund on your purchase.
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
DO YOU DELIVER PRODUCTS INTERNATIONALLY?
Store Name successfully ships A LOT of apparel worldwide each day. We have many happy customers in every corner around the world!
Occasionally, we may have to cancel an order we are unable to send out due to prohibitive shipping to some areas of the world, but we always try to ensure our apparel is available to everyone.
WHY WAS I CHARGED $X.XX AND $XX.XX APPEARS IN PAYPAL OR ON MY INVOICE?
This is due to the website charging in USD. PLEASE NOTE: While the prices may display in your local currency you will be charged in USD.
I'VE PLACED AN ORDER WITH MULTIPLE ITEMS RECENTLY, CAN I COMBINE THEM INTO ONE PACKAGE?
Since we have 4 different warehouses, we don't have all our products in one place, so when you order multiple items at a time, each item will be shipped separately. So you'll probably receive one item before the next. Don't panic if you don't receive all of your items at once… Rest assured, they will get to you.
I'VE PUT A WRONG SHIPPING ADDRESS AND/OR PICKED A WRONG SIZE/VARIANT! CAN I CHANGE IT?
If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it. Contact us anyway, we still care, and we'll try to make it right for you. We know how frustrating it can be to pay for something you can't use.
HOW SECURE IS MY PERSONAL INFORMATION?
Store Name adheres to highest industry standards to protect your personal information.
Your credit card information and personal details are encrypted during transmission using SSL (Secure Sockets Layer technology), which is widely used on the internet for processing payments.
Your credit card information is only used to complete the requested transaction and is not subsequently stored.
HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?
Send us an email at email@example.com and we'll get back to you as soon as we can.